LoveLyss Shipping Policy
1.1 Processing. All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If there is a delay in processing you will be notified.
1.2 Domestic Shipping Rates and Estimates. LoveLyss offers a $8.00 flat rate shipping to all 48 contiguous US states. Orders over $75 will receive free shipping.
1.3 International Shipping. We currently do not offer international shipping. This policy will be updated as international shipping become available.
1.4 How Do I Check the Status of My Order. When your order has shipped, you will receive an email notification from LoveLyss which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 2 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
1.5 Shipping to P.O. Boxes. Some carriers have limitations around shipping to P.O. Boxes. To avoid any delays in shipping, please provide a physical address to ship your items. LoveLyss is not responsible for any delays in shipment or missing items related to shipping to a P.O. Box.
1.6 Local Deliveries. For some local orders, LoveLyss will provide curbside delivery. Curbside delivery will be made on a case-by-case basis considering radius of delivery, safety, and efficiency.
- Refunds, Returns, and Exchanges
2.1 Returns. LoveLyss will accept returns up to 5 days after delivery, if the item is unused, unwashed, and in its original condition. A full refund less shipping costs will be issued when the returned items are received in their original condition.
2.2 Damaged Items. In the event that your order arrives damaged in any way, please email us within 2 days of receipt at firstname.lastname@example.org. Include your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Items damaged on receipt may be returned for store credit.
2.3 Final Sale Items. Items sold as Final Sale Items may not be returned, exchanged, or refunded.
2.4 Exchange Policy. Items may be exchanged in the event the item does not fit. If you need to exchange an item, please email email@example.com within 48 hours of receipt. The items may only be exchanged if unused, unwashed, and in its original condition.
If the item you wish to exchange is out of stock you will receive store credit when the item has been received in its original condition or you may exchange for another item of the same value.